FAQ - Frequent Asked Questions

1. My web chat shows a blank page after creating it?
2. Is the ask support forum in my Admin Panel viewable by others?
3. Can I filter my room to not display bad words?
4. I have forgotten my room password, how do I retrieve it?
5. How do I ban a user from entering my room?
6. How can I delete my account?
7. Some user is using my nick! How can I recover it?
8. What's the different between Channel List and Web chat list?
9. How can I set a channel Key?
10. How to hide my room from the channel list?
11. How to turn on my room statistics?

1. My web chat shows a blank page after creating it? To Top
   This can happen if our server is very busy, so just go to the customize section and click on edit button next to your web chat, when editing page loads click on save button.
2. Is the ask support forum in my Admin Panel viewable by others? To Top
   No, this forum is viewable by you and the support team.
   
3. Can I filter my room to not display bad words? To Top
   Yes, Add mode "G" to your room. (Example: /mode #mychat +G)
4. I have forgotten my room password, how do I retrieve it? To Top
   When you enter your room on the server type in the input text box: /CS SENDPASS #room_name_here and hit enter and an email will be sent to the channel founder. (Example: /CS SENDPASS #mychat)
5. How do I ban a user from entering my room? To Top
   There are 2 ways:
   1. Through ChanServ: /CS BAN #Your_Room_name_here User_to_ban_nick_here Type your_Reason_here
   Example: /CS BAN #mychat Bad_User you're not welcomed here
   Note: If nick is not given, it will ban you. If channel and nick are not given, it will ban you on all channels you're on, provided you have the rights to.
   2. Through Channel mode: /mode #room_name +b User_to_ban_nick_here
   Example : /mode #mychat +b Bad_User
6. How can I delete my account? To Top
   In Account Settings click on Deactivate URChat account.
7. Some user is using my nick! How can I recover it? To Top
   By using the NickServ RECOVER command, it will allow you to recover a nickname if someone else has taken it.
   Example: /NS RECOVER YOUR_NICK_HERE YOU_PASSWORD_HERE
8. What's the different between Channel List and Web chat list?To Top
   The web chat list contains many of our members created 'hosted' chat rooms; these rooms are permanent although they may not be active. The channel list is the currently active chat rooms that have people chatting in them right now! It may also contain active web chat rooms.
9. How can I set a channel Key? To Top
   Through channel mode: /mode #room_name +k 123456
   Change 123456 to your desired channel key that you want to set.
   To remove: /mode #room_name -k 123456
10. How to hide my room from the channel list? To Top
    By using channel mode: /mode #room_name +s.
11. How to turn on my room statistics? To Top
    If you have created your webchat, go to the Create Webchat section find your webchat name in the "Your Web Cahts List" and click on the Request button under the Request StatsServ1